I am a reseller through Hostdime. My experience no matter the time of day, night, holidays, weekends is Stellar ! While the review states that they are not the cheapest, If you in business cheap does not always equate to reliable. I have tried cheap, and if your in business, you have to be as Shakespeare would say, To Thine Own Self Be True , aka be honest with yourself. Which is to say that YOUR time has a value. If you spend your time on Cheap and are always having to work with mistakes and unreliability issues, then cheap is not so cheap anymore. I can go to sleep, get a call, call Hostdime in the middle of the night or on the weekend an get a LIVE person. Their staff are friendly, helpful, responsible and dependable. In addition, not too many people rating hosting providers rate their billing depts for when mistakes are made. Hostdimes billing department is also Stellar. The Managment seems to be stable. They actually get it that customers are the lifeblood of their organization. The also seem to give and allow and encourage their staff to make decisions on what they think is best for the situation and to think using standards yet think with some autonomy which is refreshing. I started off as a web developer with multiple shared accounts in 2002 and found the management of these accounts daunting. Hostdome helped me switch them over to my reseller account and actually SAVED me money and TIME . I promise that I`m not being paid to say these things. I have tried others before hostime and my path to sanity always leads back to them. Its the difference between riding a Skateboard and a Ferrari . A Trusted Business Partner!